Everything you need to know

The evening before your council collection day, we visit your property and wheel your bins out to the kerb, positioned neatly and correctly for the truck. After collection, we return and bring your empty bins back to where they're stored. You don't need to be home — we handle everything quietly and without disruption.

When you sign up, we confirm your bin types (general waste, recycling, green waste) and your council's collection schedule. Most Melbourne councils alternate between bin types week to week — we track this for you so the right bins always go out on the right night.

No. Most of our clients are never home when we visit. We operate discreetly — in the evening before collection and again after the truck has passed. If your bins are behind a gate, you can provide the code when you sign up and we handle it from there.

Council collection days often shift on public holidays. We monitor your local council's schedule and adjust accordingly — you don't need to do a thing. If your collection is moved, your bin service moves with it.

Weekly subscribers can pause their service anytime with 24 hours notice — just send us an email. There's no penalty and no fuss. It resumes automatically when you're back, or you can tell us a specific restart date. This is one of the most popular reasons people sign up.

Yes — there are no lock-in contracts. You can pause or cancel with 24 hours notice by simply emailing us at info@kerbsideconcierge.com.au. No forms, no phone calls, no hassle.

We service Wheelers Hill, Mount Waverley, Glen Waverley, Templestowe, Doncaster East, Rowville, Mulgrave, and Wantirna South. If you're in any of these suburbs, you're covered — go ahead and subscribe and we'll take care of the rest.

Absolutely — this is one of our most common use cases. We can coordinate around guest stays, manage multiple bin types, and ensure bins are always dealt with regardless of who's in the property. Mention it when you get in touch and we'll tailor an arrangement for you.